How much does shipping cost?
Our standard shipping cost is just US$10. This comes with a tracking number and we ship WORLDWIDE.
Last updated: October 14, 2021 17:41
How will my order be shipped?
All orders will be shipped with tracking number(s) and will be delivered in most cases by your local or national postal service. Orders come in a waterproof plastic satchel. If you order a large order, generally 12 - 15 Chargers or more it will come in a box.
Last updated: November 08, 2021 10:51
UNAVAILABLE ITEMS
We regret to inform you that due to the low number of demand and sales for the add-on “laptop USB-C to barrel plug”, we have decided to not offer the item anymore. For those who have purchased it, you have the option to either use the credit towards any other product offered through Indiegogo with the discounted Indiegogo price, or be issued a refund.
For the refund option, please contact us via email along with your order number through [email protected].
Thank you and we appreciate your great support. Have a lovely week everyone!
Last updated: December 02, 2021 10:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.